F.A.Q

1 Unit is 2hrs. All services or visits are done in 2 hour blocks.

Virtual classes can be conducted on the platform that is most suitable for both you and the instructor. If preferred, they can also be arranged via telephone. A link will be sent to you 20 minutes before the class begins. Phone calls and FaceTime sessions will begin 5 minutes prior to the class start time. Please log in early to allow sufficient time to address any potential connection issues. Cancellations or rescheduling must be done at least 4 hours before the class start time. Failure to do so within the specified time limit will result in the forfeiture of your online booking fee.

Booking fees ensure attendance for your Class/Visit/Service. Some individuals book appointments but do not cancel or attend the class or accept the visit/service at their property. If we arrive on time and you are unavailable or have not arranged alternative entry, there is a 20-minute grace period before the appointment is canceled due to no call/no show. You will lose the booking fee and must pay a new booking fee to reschedule your Visit/Service.
 All Classes/Visits/Services must be paid in full 48 hours before the appointment. That means you can pay booking fee on Monday to hold your appointment for Saturday. You should pay/reschedule/cancel for Saturday services before Thursday. If not, you lose the booking fee.
 Services can be rescheduled once up to 4 hours prior to the scheduled appointment using the same booking fee. The booking fee can also be rolled over if you pay monthly. All booking fees will be refunded within 24 hours after completion of the Visit/Service. Refunds will be processed back to the original form of payment. Please contact your financial institution with questions about refund processing.

The Manager Certification is intended for professionals who are responsible for supervising food safety protocols. The course encompasses HACCP (Hazard Analysis Critical Control Point) principles, pest management, and employee training. Additionally, managers must successfully complete a proctored examination to obtain their certification. This certification is valid for a period of five years.
Hazard Analysis Critical Control Point (HACCP) | FDA (Food and Drug Administration)
HACCP is a comprehensive management system that addresses food safety through the analysis and control of biological, chemical, and physical hazards. These hazards are monitored from the initial stages of raw material production, procurement, and handling, through the processes of manufacturing, distribution, and consumption of the finished product.

This certification is for employees who handle food but do not have supervisory duties. The course covers personal hygiene, cross-contamination, and safe food handling practices.
After completing the course and passing the exam, Food Handlers receive a ServSafe Food Handler Certificate. It is valid for three years.

Are you an advanced gardener, farmer or chef? You can use Consult Only via text, email, messenger or phone. You choose the topic; you will then be matched with a Garden Gnome that you can consult with on your own time. No scheduling or booking fee is needed. It is suggested to use text, email or messenger so that you will have a record of your conversation thread. That way you can use it later for references Consults are sold in 30min blocks. Minutes will be deducted when your teacher responds to you.

1 text = 2 min
1 email = 5 minutes
1 message in messenger = 2 min
Phone calls are billed by the actual minute.

EX:  
 
Client: My plant has yellow spots on the leaves, there are no bugs in the pot.
     Garden Gnome: What are you using for food? How much water do you provide? Is the plant under a plant light                                       or receiving natural sunlight through the window? 
       Garden Gnome: Can you send me pictures from a few different angles and sides?
Client: I use a plant light positioned about 6 inches above the plant. I water it every 2 days. I have not added any      
           plant food, as I believed the soil would nourish the plant for 6 months.
  Client: Did you get all 7 pictures? If they don't come through in a few minutes please let me know.

You can ask unlimited questions for free. Minutes are used when the Garden Gnome responds. So far, only 2 minutes have been used with one response to this question. Additional sentences or links on different lines do not count if they complete an answer or thought. A reply to a question from days ago counts as 2 minutes, even if it’s only one line or link. We recommend marking each question thread with a different emphasis for easier reference. If you need help using that feature on your phone, let us know, and we will teach you how.